Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Offshore Casinos — to report a payout problem at a site we list, flag a bonus term that has changed, correct something we got wrong, or ask how we rank the offshore casinos on penandposh.com. Below you'll find what we can help with, what we can't, and roughly how long a reply takes.
One thing to be clear about before anything else: we are an independent comparison publisher, not a casino, not a payment processor and not a regulator. We cannot access your account, release a withdrawal, verify your documents or overturn a decision made by an operator. What we can do is record what happened, check it against what the site advertises, and update our coverage if the evidence holds up.
Age and responsible play: this site is for adults only — 21+ where your state sets that as the gambling age, 18+ at minimum elsewhere. Gambling costs money and most sessions end in a loss; it is not income and it will not fix a financial problem. If it is stopping being fun, call 1-800-GAMBLER for free, confidential support. Offshore casinos frequently lack the deposit limits, cooling-off periods and self-exclusion registers that US state-regulated operators are required to offer, so those tools may not be there when you need them.
How to reach the editors
Email is the only channel we operate. We don't run phone support or live chat, because almost everything readers write to us about needs documents, screenshots or links attached. Use the contact address published in the site footer and give your message a subject line that says what it's about — "payout delay", "bonus terms wrong", "correction", "partnership".
What to include so we can act on it rather than just acknowledge it:
- The casino name exactly as it appears on our list — several offshore brands run similar names.
- Dates, in US format, for when you deposited, requested a withdrawal or were told something by support.
- The page on our site you're referring to, if it's a correction.
- Screenshots of terms, chat transcripts or cashier screens. Crop out your account number, full card details, seed phrases and anything else you wouldn't post publicly.
- Your state, if the issue involves account restrictions or a blocked payment method — availability varies a lot within the US.
Never email us passwords, private keys, or full copies of your ID. No legitimate publisher or casino needs those from you by email.
What readers usually write to us about
Payout speed and refused withdrawals
This is the biggest category, and it's the one where your message genuinely changes our rankings. Offshore operators publish processing windows; those are advertised claims, not verified results, and we present them that way. When several independent reports say a brand's crypto withdrawals have slowed, or that a KYC request appeared only after a win, that pattern feeds directly into how we position it.
Tell us the method used (Bitcoin, Ethereum, Litecoin, USDT or USDC, bank card, bank wire), the amount, the date requested and the date paid or the reason given for refusal. Note any fee deducted and whether you hit a weekly or monthly payout limit. Crypto adds a second variable worth mentioning: if the coin's price moved between request and payment, the dollar value you received can differ from the dollar value you expected, and that's market volatility rather than a casino fee.
Bonus and rollover disputes
We publish headline offers only with their material conditions attached, because a percentage on its own tells you nothing. If you find a discrepancy between what we show and what the operator's terms page says today, send the link and a screenshot — terms at offshore sites change without notice, and an out-of-date wagering requirement on our page is a correction we want to make quickly.
The offers currently on our list, with the conditions we've recorded against them:
| Casino | Headline offer | Editorial rating | Conditions to check before you claim |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Deposit match — confirm the rollover multiple, minimum deposit, max cashout cap and expiry on the operator's terms page |
| Magician Bet | 101% no wagering | 9.9 | "No wagering" applies to the bonus as advertised — verify qualifying deposit, eligible games and any withdrawal cap |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.7 | Spins tied to one named slot; check rollover on spin winnings and time limit |
| Uptown Aces | 600% for new players | 9.7 | New accounts only; confirm rollover, game weighting and max bet while a bonus is active |
| Card Crush | 2 mystery coins + 5 cards welcome reward | 9.6 | Coin-based reward — check redemption rules and eligibility in your state |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 | Sweeps-currency format; redemption terms differ from cash bonuses |
| BetUS | 200% up to $4,000 for new players | 9.2 | Casino and sportsbook rollover can differ; check minimum qualifying odds on any sports portion |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 | Purchase-linked package — the $20 is a payment, not a free offer |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.1 | Split across deposits; each tranche carries its own wagering and expiry |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.9 | Crypto-denominated cap moves with BTC price; check spin release schedule and rollover |
Ratings above are our editorial scores, not customer-review averages, and no operator pays for a position. We may earn commission when a reader signs up through a link on this site; that relationship funds the research and has no bearing on rank or on what we write about a brand's weaknesses.
Three brands we get the most mail about
Raging Bull sits at the top of our list largely on the strength of a deep RealTime Gaming-style slot library and a bonus structure aimed squarely at players who want a large match figure. The 410% up to $10,000 plus 50 free spins is among the biggest headline numbers on the page — and that's exactly why we get questions about it. A high match percentage usually travels with a high rollover multiple and a maximum cashout cap, so the withdrawable amount can be far below the headline. Its limitation: the game range leans heavily toward slots and video poker rather than a broad live-dealer floor, and reader mail about verification requests at withdrawal stage is something we track closely.
Magician Bet earns its position for the opposite reason — a 101% no-wagering offer is rare and, if the terms hold as advertised, it removes the single biggest reason bonus players lose value. That makes it the one we point value-focused readers toward. The limitation is scale: the match is modest next to the four-figure offers elsewhere on this list, and a no-wagering bonus normally comes with a tighter qualifying deposit and a cap on what you can withdraw from it. Confirm both before depositing.
Slots of Vegas is here for slot variety and a welcome package that ties 50 free spins to a specific title, Cash Chaser. Tying spins to one game is transparent — you know the RTP and volatility you're getting rather than being handed a generic spin pool — but it also means you can't move those spins to a title you prefer, and spin winnings typically carry their own rollover on top of the 375% match. Readers who mainly want blackjack, roulette or baccarat will find the table side thinner than the reel side.
Corrections and factual challenges
We date our findings and separate three things: confirmed information, operator advertising, and questions we haven't resolved. If we've blurred that line, tell us. Our last full fact-check of the listings on this site was Sep 25, 2026. Corrections from operators are welcome too, but they go through the same verification as anything else.
Questions about legality and eligibility
We answer these in general terms only. The casinos we cover are licensed offshore — commonly in Curaçao, Anjouan or Costa Rica — and accepting US players is not the same as being authorized to serve them. There is no US state gaming commission or board standing behind these sites. States including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island license real-money online casino operators directly; many more permit regulated sports betting only; some permit neither. Offshore sites fall outside all of it, which is why player protections you'd get from a state-licensed operator — segregated player funds, a regulator-backed dispute process, independently mandated RTP auditing, enforceable self-exclusion — do not apply. Check your own state's law before you play.
The same goes for tax. Gambling winnings are generally reportable in the US, but how that applies to you depends on your circumstances. Treat anything we publish as general information and consult a qualified tax professional or attorney before acting on it. We can't give you legal or tax advice by email, and we won't pretend otherwise.
What we can't do for you
- Recover funds, force a payout, or intervene in a dispute with an operator. We have no leverage over an offshore licensee and no authority anywhere.
- Unlock, close or verify your casino account, or handle KYC documents.
- Confirm a licensing claim we haven't independently verified — where a license is unconfirmed, we say so rather than repeat the operator's wording.
- Tell you whether playing is legal where you live. That's a question for a lawyer in your state.
- Offer tips, systems or predictions. No strategy makes a casino game profitable over time, and anyone promising otherwise is selling something.
Beyond casino games: what else these operators run
Several brands on our list aren't casino-only, and reader questions often cross the line between products. BetUS operates a sportsbook alongside its casino, which is why minimum qualifying odds matter there — a sports bonus won't clear on a heavy favorite the way a slot bonus clears on spins. Others run poker rooms, racebooks or sweepstakes-style coin economies, as with the SC-denominated offers from Zumba Cards and Amazon Jackpots, where you redeem coins rather than withdraw cash and the terms work differently from a standard deposit match. If your message concerns one of those products rather than the casino floor, say so up front — the payout rules aren't the same.
On the casino side itself, coverage across our listings spans online slots and progressive jackpots, table games including blackjack, roulette and baccarat, video poker, live-dealer rooms streamed from offshore studios, and in some cases provably fair crypto originals. Where a site publishes RNG certification from a recognized testing lab, we note it; where it doesn't, we note that too.
Payments: what we can and can't clarify
Banking questions are the second-most common reason people write in. What's realistic for us to answer:
- Which methods a site advertises for US players — typically Bitcoin, Ethereum, Litecoin and stablecoins such as USDT and USDC, plus Visa and Mastercard deposits and, at some brands, bank wire. Card deposits to offshore gambling sites are declined by many US issuers, so availability is never guaranteed by the site listing it.
- Whether a fee or limit is documented in the operator's published terms. Minimum and maximum withdrawal amounts, per-transaction or weekly caps, and fees for a second withdrawal in a period are the ones to read before your first deposit, not after your first win.
- Whether advertised processing times are claims or verified. They are claims. Crypto payouts are usually the fastest route on paper; bank wires are the slowest and most likely to attract a fee. Blockchain network congestion and the casino's own manual approval step both add time that the advertised window often ignores.
Accounts are generally USD-denominated, but crypto balances are not — if you deposit in BTC and the price falls, your dollar value falls with it regardless of how the games go. Currency conversion by your bank can add another spread on card and wire transactions.
Response times and what happens next
A person reads every message; we don't use an autoresponder in place of a reply. Expect a response within two to three business days, longer around US holidays. Complaints about a specific operator take more time because we check the claim against the site's published terms and against other reports before we act on it. If your message leads to a change on the site, we'll tell you what we changed.
We don't publish reader messages as reviews or testimonials — every rating on this site is editorial. If you'd like your report kept anonymous in any coverage that results from it, say so and we'll honor it.
If gambling has stopped being a pastime
If you're writing because you're chasing losses, betting money you need elsewhere, or playing to escape stress, please contact the National Problem Gambling Helpline at 1-800-GAMBLER — it's free, confidential and available 24/7. Tell us in your message if you'd like links to state-level support services and we'll send them. Many offshore operators will honor a self-exclusion request, but they aren't bound by a state register the way a licensed US operator is, so blocking software and bank-level gambling blocks are worth setting up alongside any request you make to the site.
If you're still deciding where to play rather than reporting a problem, our broader comparison work — including coverage of casinos outside the GamStop network — sets out the same trade-offs in more detail. And if something there doesn't match what you find at the cashier, that's exactly the kind of message we want.